We offer a broad spectrum of benefits for improving players’ experience and security
WHO ARE WE
DATA CALL BCN is one of the few companies that specializes in providing top-of-the-line customer care in the iGaming industry since 2015. By providing first-line support, dedicated anti-fraud support, and VIP player support, our teams act as the essential bridge between the player and the platform. The services are integral in improving the user experience, spotting technical errors, and enhancing overall security through providing fraud protection and anti-money laundering policies.
WHAT WE OFFER
EXPERTISE
Our support team tailors services to meet the client’s needs.
EXCELLENCE
Since 2015, we have specialized in providing iGaming customer care.
SECURITY
Our certified security professionals provide top-notch protection for our clients.
WHAT WE DO
- 24/7 Inbound and outbound calls, email and live chat communication in multiple languages
- iGaming expert assistance in resolving player conflicts and complaints
- KYC checks
- Issues or bugs handling
- Reporting and ongoing customer monitoring
- Daily automatic reports to detect patterns related to ML/TF risks
- Responsible Gambling (compulsive player detection, self-exclusion period checks; implementation of addiction-relief strategies)
- Affordability checks
- Update information on players in the online casino’s CRM system
- Submit requests for gameplay checks to game providers
- Bonus abuse and player balance monitoring
- Dedicated approach towards VIP players
- Define best customer strategies and anticipate needs of VIP players